995b's Privacy Policy
This policy fully describes how your personal information is collected, stored, used, and protected.
1 Introduction
995b ("we", "us", "platform") is committed to providing a safe, trusted, and modern online betting and casino experience for users in Bangladesh. Your privacy matters to us. The purpose of this privacy policy is to clearly inform you about what information is collected about you when you use 995b's website and services, how that information is used, who it may be shared with, and what your rights are.
By using 995b's website or services, you are agreeing to the terms described in this privacy policy. If you do not agree with this policy, please refrain from using our services. For any questions, please contact our support team.
2 Information We Collect
When you register, log in, or use various services on the 995b platform, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name, date of birth, and national identity information (for identity verification)
- Email address and contact details
- Residential address
- Account login credentials (password stored in encrypted form)
- Financial transaction information — records of deposits and withdrawals via bKash, Nagad, and Rocket
- History of communications with the support team
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and device type
- Website browsing activity (pages visited, click patterns, session duration)
- Data obtained from cookies and similar tracking technologies
- Game play history and betting patterns
2.3 Information Received from Third Parties
- Information obtained from third-party services used in the identity verification process (KYC)
- Information received for fraud prevention and security verification
- Transaction verification information from payment processors
3 How We Use Your Information
995b uses the information collected about you only for the following lawful purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To operate betting, gaming, and deposit and withdrawal services.
- Identity Verification (KYC): To complete applicable verification processes for security and fraud prevention.
- Customer Support: To help resolve your questions, complaints, or issues.
- Security: To detect and prevent unauthorized access, fraud, and other harmful activity.
- Sending Bonuses and Promotions: To inform you about relevant offers and bonuses based on your preferences (if you have given your consent).
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To further improve the platform's performance and user experience.
4 Information Sharing Policy
995b may share your personal information with third parties only in the limited circumstances described below:
4.1 Service Provider Partners
We work with trusted third-party organizations to operate our services — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners are given access only to the information necessary to provide their specific services and are required to comply with our privacy standards.
4.2 Legal Obligations
If disclosure of information is required to comply with a court order, government agency directive, or applicable law, 995b will fulfill that legal obligation.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, but the same standards of this privacy policy will continue to apply.
4.4 Security Protection
Information may be shared with relevant authorities when necessary to detect fraud, money laundering, or other illegal activity.
5 Data Retention Period
995b retains your personal information only for as long as it is necessary or legally required:
- Active Accounts: Necessary information is retained for as long as your account remains active.
- Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal obligations.
- Transaction Records: Information related to financial transactions may be kept for an extended period for accounting and audit purposes.
- Cookie Data: Depending on the type of cookie, data is deleted at the end of a session or when its set expiry period has passed.
After the defined retention period, information is securely deleted or anonymized.
6 Data Security Measures
995b applies industry-standard technical and administrative measures to protect your personal information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is secured with SSL encryption.
- Password Hashing: Your password is never stored in plain text — strong cryptographic hashing technology is used.
- Restricted Access: Only authorized personnel can access your information, and this is strictly controlled.
- Regular Security Audits: Our systems undergo regular security testing and updates.
- Firewalls and IDS: Advanced firewalls and intrusion detection systems are used to prevent unauthorized access.
- Two-Factor Authentication: An additional verification layer is available to secure your account.
7 Cookies and Tracking Technologies
The 995b website uses cookies and similar technologies. Cookies are small text files stored in your browser.
7.1 Types of Cookies
- Essential Cookies: Necessary for the operation of the service — without them the website will not function properly.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to monitor and improve website performance.
- Security Cookies: Help with fraud detection and security protection.
7.2 Cookie Controls
You can control or reject cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some website features.
8 Your Rights
You have the following rights regarding your personal information held by 995b:
- Right to Access: You can request a copy of the information we hold about you at any time.
- Right to Correction: If any information is incorrect or incomplete, you can have it corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted (though this may not be fully possible where legal obligations apply).
- Right to Restrict Processing: In some cases you can request that the processing of your information be limited.
- Right to Opt Out of Marketing: You can stop receiving promotional emails or messages at any time.
- Right to Lodge a Complaint: If you believe your information is being handled inappropriately, please contact us.
To exercise any of the rights listed above or for any questions about data privacy, contact our support team: [email protected]
9 Protection of Minors' Information
995b is for users aged 21 and over only. We do not intentionally collect personal information from anyone under the age of 21. If a minor has registered by mistake, please contact us immediately — we will delete that account and the associated information.
We ask parents and guardians to monitor their children's internet use and to stay aware of online gambling. Visit our Responsible Gaming page to learn more.
10 Third-Party Services and Links
The 995b platform may contain content from game software providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.). These third-party providers have their own privacy policies, and 995b is not responsible for their data collection and use.
For transactions made through payment platforms bKash, Nagad, and Rocket, the privacy policies of those platforms apply. We recommend reading the terms and privacy policy of the relevant payment platform before making a transaction.
11 Changes to This Policy
995b reserves the right to update this privacy policy at any time. If significant changes are made, we will:
- Update the date on this page;
- Send a notification to your registered email if necessary;
- Display a notice on the platform.
Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated policy. We therefore recommend visiting this page regularly.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us using the details below:
- Email: [email protected]
- Live Chat: Direct support in Bengali is available 24/7
- Support Hours: Around the clock (BST, UTC+6)
We will try to resolve your request or complaint as quickly as possible. Our goal is to keep your privacy protected at all times and to maintain your trust.