Frequently Asked Questions
Answers to all your questions about 995b
From opening an account to bKash deposits, bonuses, cricket betting, and safe gaming — find simple and clear answers to everything here.
995b is a reliable online betting and casino platform for players in Bangladesh. On this FAQ page we have organized the most common questions from our players by topic. Below you will find detailed information on account registration, deposits and withdrawals, games, bonuses, and responsible gaming. If you cannot find the answer to a question, contact our 24/7 live chat support — we are always here for you.
Account and Registration
To open an account at 995b, you need an active mobile number, a valid email address, and you must be at least 21 years old. You can easily create an account on the registration form by entering your name, date of birth, and preferred password. The entire process takes just a few minutes.
No, under 995b's rules each person may operate only one account. If multiple accounts are found, they may be suspended and bonuses may be cancelled. Use a single account for a safe and uninterrupted experience.
Click the "Forgot your password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. The process is simple and quick. If you have trouble, contact our 24/7 live chat support team.
Yes, the verification process is important for secure transactions and platform safety. Before withdrawing, you may need to provide a clear photo of your national ID card or passport to confirm your identity. This information is kept fully encrypted and secure.
Absolutely. 995b is a fully mobile-friendly platform. You can visit the website from any smartphone or tablet browser to play all games, place bets, make deposits, and withdraw funds. No separate app download is needed.
Deposits and Withdrawals
Money deposited via bKash is generally credited to your 995b account instantly. In some cases it may take up to a few minutes due to network congestion. The minimum deposit amount is ৳300. If your deposit is delayed, contact live chat with your transaction reference number.
Yes, 995b supports deposits and withdrawals through three popular mobile banking methods: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳300. These familiar payment options ensure easy and fast transactions for players in Bangladesh.
Withdrawals at 995b are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Withdrawals are faster when account verification is complete and there are no pending wagering requirements.
995b itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set by the respective service provider. Check your mobile banking app for applicable charges before making a transaction.
First confirm in your mobile banking app that the transaction was successful. If it was, contact our 24/7 live chat with the transaction date, time, amount, and reference number. Our support team will resolve the matter as quickly as possible.
Games and How to Play
To bet on any cricket match including BPL at 995b, go to the Cricket section first. There you will see ongoing and upcoming matches. Select your preferred match and market (such as match winner, top batter, total runs), enter your bet amount, and confirm from the bet slip. With live betting you can also place bets while a match is in progress.
RTP (Return to Player) is the theoretical rate representing what percentage of total wagers a slot game returns as winnings over the long term. It is an average figure — the result of each spin is random. All games at 995b use certified random number generators, which ensure fair and unbiased results.
995b's live casino section features table games from top providers such as Evolution Gaming and Ezugi. Some tables have Bengali-speaking or Hindi-speaking dealers, which makes the experience more comfortable for South Asian players. You can also easily communicate with the dealer via live chat.
Aviator is a crash-style game by Spribe. A plane flies across the screen while a multiplier keeps increasing. You must "cash out" before the plane crashes. If you wait too long, you lose everything. Strategy and good timing are the key to this game. Practice with no risk in demo mode.
God of Fishing is a popular fishing-style arcade game. Various fish swim across the screen and you have to catch them using a cannon. Catching larger and special fish earns greater rewards. The game is fast-paced and fun, and is very popular among players in Bangladesh. You can play at multiple bet levels.
Bonuses and Promotions
When you open a new account at 995b, you will receive a 150% bonus on your first deposit, up to a maximum of ৳8,000. That means if you deposit ৳1,000 you will receive ৳1,500 as a bonus. The wagering requirement for the bonus is 25x — you can withdraw once you have wagered the bonus amount 25 times. Full details are available on the terms and conditions page.
A wagering requirement means you must wager the bonus amount a specified number of times before you can withdraw it. At 995b the wagering requirement for bonuses is 25x. For example: if you receive a ৳1,000 bonus, you can withdraw winnings from that bonus after placing a total of ৳25,000 in bets. Different games may count toward wagering at different rates.
995b's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. You advance to higher levels automatically through regular play and betting. Each level comes with weekly cashback — starting from 0.2% at Bronze up to 1.2% at Diamond. Higher levels also receive exclusive offers and priority support.
Yes, 995b regularly provides special promotional offers, free bets, and enhanced odds during tournament seasons such as IPL, T20 World Cup, and BPL. To receive these offers, check the promotions page regularly and follow newsletter or live chat updates. The terms and duration of each offer vary per promotion.
995b offers a refer-a-friend bonus from time to time. If a new player joins through your referral link and meets certain conditions, you may receive a reward. Contact our live chat support for details about the current referral program.
Security and Responsible Gaming
Yes, 995b is a safe and reliable platform. The site uses SSL encryption technology, which keeps your personal information and financial transactions fully secure. Use a strong password for your account and do not share your login details with anyone.
The minimum age to participate at 995b is 21 years. This rule is strictly enforced. Opening an account or playing games is completely prohibited for anyone under 21 years of age. We believe responsible gaming applies to adults only.
Yes, 995b places the highest importance on responsible gaming. If you feel the need, you can contact our support team at any time to activate a temporary or permanent self-exclusion. There is also an option to set daily or weekly deposit limits. Visit our responsible gaming page for more details.
If you notice signs of gaming addiction, do not delay in seeking help. Contact 995b's live chat support and learn about the responsible gaming tools available. We always prioritize the health and well-being of our players. Remember, gaming is for entertainment — never think of it as your only source of income.
Contact 995b's 24/7 live chat support immediately or email [email protected]. Our support team will lock your account instantly to ensure security. Also change the password of your mobile banking app.
There are two ways to reach 995b's support team: directly through the live chat option on the site (24 hours a day, 7 days a week in Bengali) or by email at [email protected]. There is no phone or WhatsApp number, so please use only these two official channels.
Still have questions? We are ready to help.
Contact support — get direct assistance in Bengali 24/7, for any issue.
Our Contact Information
Email Support
[email protected]
[email protected]
Live Chat
Chat directly from any page on the site — 24/7 support available in Bengali
Chat directly from any page on the site — 24/7 support available in Bengali
Support Hours
Around the clock (BST, UTC+6)
Around the clock (BST, UTC+6)
Responsible Gaming
To set limits or self-exclude, visit the Responsible Gaming page
To set limits or self-exclude, visit the Responsible Gaming page